Frequently Asked Questions
Everything you need to know about our electrical hardware and services.
Are your products compliant with local safety standards?
Yes, all our powerpoints, switches, and electrical accessories are fully certified and meet all national safety and quality regulations for residential and commercial use.
Do I need a licensed electrician to install these products?
For safety and legal reasons, we strongly recommend that all electrical components purchased from our store be installed by a qualified and licensed electrician.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days. Express options are available at checkout if you need your hardware for an urgent renovation project.
What is your return policy for change-of-mind purchases?
We offer a 30-day return policy for unused items in their original packaging. Please note that installed items cannot be returned unless they are found to be faulty.
Do you offer bulk discounts for trade professionals?
Absolutely. We provide competitive wholesale pricing for contractors and developers. Please contact our support team to set up a trade account.
What kind of warranty comes with your switches and sockets?
All our products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship under normal use.